Terms of sale for the Pinnn service
Pinnn is an online service for businesses that manage their Google Business Profile. The Free plan costs nothing, the Pro plan costs CHF 49 per month with no commitment, and you cancel it from your dashboard.
Who publishes Pinnn and who can use it
- Publisher
- Christopher Fernandes, sole proprietorship trading as Ferr Studio
- Address
- Avenue Aloise Hugonnet 22, 1110 Morges, Vaud, Switzerland
- VAT
- Not registered for Swiss VAT (art. 10 para. 2 let. a VAT Act)
- Hosting
- Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, United States
The service is for businesses only: trades, shops, freelancers, companies, and the agencies that manage profiles for them. By opening an account, you confirm that the Google Business Profile is yours, or that its owner has asked you to manage it. Pinnn is independent: it is not published, endorsed or sponsored by Google.
Opening a Pinnn account
You open an account with an email address. There is no password: every sign-in goes through a link sent to that address. You are responsible for what is done from your account, so keep control of that mailbox.
Free and Pro plans, price of the service
- Free, CHF 0: 5 × 5 ranking grid, 3 posts per month, 5 AI-drafted review replies per month, 3 links received per month.
- Pro, CHF 49 per month: 7 × 7 grid, 12 posts per month, review replies with no cap, 10 links received per month, AI visibility tracking.
Prices are net. The publisher is not registered for Swiss VAT, so no VAT is charged. Payment is taken in Swiss francs: if your card uses another currency, your bank applies its own exchange rate.
Payment and renewal of the Pro subscription
Payment is by card, through Stripe. Pinnn never sees or stores your card number. The Pro subscription is monthly and renews each month on the sign-up date until you cancel. If a payment fails, Stripe retries it several times. Without payment, the subscription stops and the account goes back to Free, with your data left in place.
Cancelling the Pro subscription
You can cancel any time from the Settings screen, which opens the Stripe billing portal. The Pro plan stays open until the end of the month already paid, then the account goes back to Free. The month in progress is not refunded. Since the service is for businesses only, there is no right of withdrawal.
Reviews and links: what Pinnn forbids
These are Google's rules, and the law in Switzerland, France and the United States. They are not up for negotiation.
- No fake reviews, no paid reviews, no reviews swapped between members.
- No sorting of customers before asking for a review, no discount in exchange for a review.
- Network links go between neighbouring businesses that do not compete, never as a reciprocal pair, at a rate of 3 per month.
- You alone are responsible for what you publish on your website and on your profile.
An account that breaks these rules can be suspended after a message, or at once if the fraud is obvious.
What Pinnn does not promise
Where a profile ranks depends on Google, on your competitors and on your business. Pinnn measures, advises and saves time. It guarantees neither a position nor a number of calls. Texts suggested by the AI (posts, review replies, mentions) are drafts: read them before you publish.
Service availability and liability
The service can be interrupted for maintenance or because of a provider (host, Google, Stripe). The publisher is liable for direct damage caused by its fault, up to the amounts you paid over the last 12 months. This cap does not apply to gross negligence or wilful misconduct (art. 100 Swiss Code of Obligations).
Your data and closing the account
Your data is handled as described in the privacy policy. To close your account, write to contact@ferrstudio.ch: it is deleted with its content within 30 days.
Changes to these terms
If these terms change, members are told by email 30 days ahead. If the new version does not suit you, you can cancel before it takes effect.
Governing law and court
These terms are governed by Swiss law. The place of jurisdiction is Morges, canton of Vaud, subject to the mandatory rules that protect a consumer in their own country. If the French and English versions differ, the French version prevails.
Christopher Fernandes, Ferr Studio. Updated on