Privacy policy of the Pinnn service
Pinnn keeps what it needs to run your account: your email address, your business details and what you do in your dashboard. There is no advertising, no selling of data and no analytics tool.
Who is responsible for your data
Christopher Fernandes, Ferr Studio, Avenue Aloise Hugonnet 22, 1110 Morges, Vaud, Switzerland. One address for any question about your data: contact@ferrstudio.ch. There is no data protection officer.
The data Pinnn keeps about you
- Account: your email address, the creation date, your plan (Free or Pro).
- Business: name, trade, town, website address, the service pages you pick.
- Activity in your dashboard: fixes done, posts, review replies, links placed, mentions drafted.
- Payment: the customer ID and subscription status at Stripe. Your card number never goes through Pinnn.
- Technical: your IP address, for the time it takes to handle a request and to limit abuse (30 requests per 10 minutes). It is not written to the Pinnn database. The host keeps it in its technical logs.
Without an account: the demo and the QR code generator
In demo mode, your progress is kept in your browser (local storage), not in our database. The requests described below (reading your website, map, drafting) still go to the providers involved. The QR code generator builds the code in your browser: the link you paste never reaches us.
Why this data, and on what legal basis
- Providing the service you asked for: performance of the contract.
- Collecting the subscription and keeping the accounts: contract and legal obligation.
- Protecting the service against abuse: the publisher's legitimate interest.
The providers that receive data
- Vercel (United States): website hosting, technical logs.
- Supabase (US company, database hosted in Europe): accounts, email sign-in, your dashboard data.
- Stripe (Ireland and United States): subscription payment.
- DeepSeek (China): drafting of network mentions. It receives the name, trade, town and page titles of the two businesses involved, never your email address.
- Jina AI (Germany): fallback reader for a website that blocks our servers. It receives the website address.
- OpenStreetMap (United Kingdom): map tiles and town search. It receives your IP address and the town searched.
- Google Fonts (United States): typefaces. It receives your IP address.
Several of these providers are outside Switzerland and the European Union. Vercel, Supabase and Stripe are bound by standard contractual clauses. For DeepSeek, in China, no safeguard of that level exists: only public business information is sent to it.
Your Google Business Profile: separate rules
The connection to your Google Business Profile is not open yet. When it is, Pinnn will ask for your consent on Google's own screen, to read and edit only the profile you choose: details, reviews, posts, statistics. This data will be used to display and manage your profile in your dashboard, and for nothing else. It will not be sold, used for advertising or used to train AI models.
Pinnn's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You will be able to revoke access at any time from your Google account.
Cookies and browser local storage
Pinnn sets no advertising or analytics cookies. The browser keeps two things in local storage: your sign-in session and, in demo mode, your progress. That is why there is no cookie banner.
How long the data is kept
As long as the account exists. When it is closed, the account and its content are deleted within 30 days. Accounting records are kept for 10 years, as Swiss law requires (art. 958f Code of Obligations).
Your rights and how to use them
You can ask to see your data, have it corrected, get a copy, have it deleted, or object to a use. Write to contact@ferrstudio.ch, the answer goes out within 30 days. If it does not suit you, you can turn to the FDPIC in Switzerland (edoeb.admin.ch) or to the data protection authority of your country.
Changes to this policy
Every change is dated at the bottom of this page. If it affects how your data is used, members are told by email before it takes effect. See also the terms of sale.
Christopher Fernandes, Ferr Studio. Updated on